Refund and Cancellation Policy

Plans are billed monthly in advance in US dollars (Essential $23, Growth $59, Custom $99 per month, excluding taxes) and renew automatically until cancelled. Annual plans are billed once a year in advance and include 3 months free.

You can cancel at any time from your account or by emailing billing@milermail.com. Cancellation takes effect at the end of the current billing period; you keep access until then and will not be charged again.

• First-payment guarantee — if you are not satisfied, ask for a full refund of your first subscription payment within 7 days of that payment.
• Service failures — if we materially fail to provide the service, you may be entitled to service credits under the SLA or a pro-rata refund at our discretion.
• Otherwise, payments are non-refundable and we do not refund partial months, but nothing here limits rights you have under mandatory consumer law.

Upgrades take effect immediately and are charged pro-rata for the rest of the period. Downgrades take effect at the start of the next billing period.

If a payment fails we will retry and notify you. If it remains unpaid after reasonable notice we may suspend the account, and data is retained for 30 days so you can reactivate.

Email billing@milermail.com from your account email with your workspace name. Approved refunds are returned to the original payment method within 5–10 business days.